Effective Date: 16/11/2025

1. Services

  • All haircare, styling, and treatment services are provided as booked.
  • Due to the personalized nature of salon services, we do not offer refunds for completed services.
  • If you are not satisfied with a service, please inform your stylist immediately. We will do our best to address the issue or offer adjustments at no extra cost.

2. Products

  • All haircare products purchased from Ozioma Beauty Salon are eligible for returns or exchanges within 7 days of purchase.
  • Products must be unopened, unused, and in original packaging.
  • Proof of purchase (receipt or app order confirmation) is required for all returns and exchanges.

3. Cancellations

  • Appointments canceled at least 24 hours in advance will not incur a charge.
  • Appointments canceled less than 24 hours before the scheduled time may be subject to a cancellation fee.
  • No-shows may forfeit any advance payment or deposit.

4. Refunds

  • Refunds for products will be issued through the original payment method within 5–7 business days.
  • Refunds for prepaid appointments will be handled on a case-by-case basis, subject to salon approval.

5. Adjustments

  • If a service result does not meet expectations and is reported within 48 hours, we will work with you to provide corrective services at no additional charge.

6. Contact Us

For returns, refunds, or service concerns, please contact:
Ozioma Beauty Salon
info@oziomabeautysalon.site | +234 9164793593

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